A clear brief.
A smoother project.
Answers to common questions about quoting, samples, production and delivery.
Getting started
What information do you need for a quote?
Send product links or photos, the number of SKUs and variants, requested image and video quantities, reference styles, sales channels and your target date. Include any model, prop or location requirements.
Can I book photography, design and video together?
Yes. We can scope a combined production plan with a clear breakdown of each deliverable.
Can you help if my brief is not complete?
Yes. Share what you have and we will help identify the missing information needed to prepare a workable scope.
Samples & production
Can my supplier ship directly to your studio?
Yes. Confirm the shipping address and recipient with our team before dispatch. Include your project or customer name so we can identify the delivery.
What should I send with the product?
Include all accessories, packaging and operating or assembly instructions needed for the agreed shots. Let us know about delicate surfaces, safety considerations or special handling requirements.
Can samples be returned after the shoot?
Please agree sample return, storage or disposal arrangements with the team. Shipping and other third-party costs are quoted or arranged separately.
How long does production take?
Standard projects typically target a first draft in 7–10 business days after samples and the brief are ready. Complex sets, model bookings, larger batches and revisions may require a different schedule. Your confirmed project schedule takes priority.
Files & revisions
Which file formats will I receive?
The quote defines final image formats, dimensions, video resolutions and aspect ratios. Tell us which platforms you need the content for before production.
Are RAW files, PSD files or video project files included?
Only when specifically agreed. Please request source files during quoting so the scope and delivery terms can be confirmed.
How do revisions work?
Review the draft against the agreed brief and send one consolidated feedback list. New concepts, extra deliverables or reshoots outside the agreed scope require a separate discussion.
Do you guarantee higher sales or conversion?
No. We create visual content around your product and audience, but commercial results also depend on pricing, demand, traffic, reviews and other factors.
Models, UGC & AI
Does a model booking include all advertising usage?
Usage channels, markets and duration need to be agreed before booking. Share planned advertising use early so the appropriate terms can be confirmed.
Does UGC include creator posting?
Content production does not automatically include posting to a creator account, paid-ad permissions or raw footage. These are separate scope items.
Can I request a production without AI?
Yes. State this in your brief. Where AI-assisted work is proposed, we should agree its role and the product-accuracy requirements in advance.
Still have a question?
Tell us what you need to know. We’ll work through the details with you.